Frequently asked questions

How long should my wick be?


Keep wick trimmed to 5mm at all times. The wick should be trimmed every 4 hours of burn time. Simply extinguish the flame, let the candle cool to room temperture, and trim wick to 5mm before relighting.




How long do scented candles last?


As long as the wick is kept trimmed to 5mm and burnt for no more than 4 hours at a time, they will last for their specified burn times. Our candle burn times are below: Our 76g travel candles have a burn time of 18 - 24 hours. Our 400g classic candles have a burn time of 95 - 110 hours. The largest of our candle range are the 550g classic candles that have a burn time of 135 hours. We also have a Eco Soy and Luxury candle range that both have a burn time of 35 - 45 hours.




How do I use wax melts?


Place your wax melt cube on top of a Flicker and Flame oil buner and place a tea light underneath to heat the wax up. As it heats up it will release its fragrance. Why not try adding different fragrances to create your own aromas.




How do I use oil burners?


There are a few ways you can use the Flicker and Flame oil burners. The most common way is to place a tea light under the oil buner in the asisinged slot, then place a wax melt cube in the reservoir on top of the oil buner.




Why should I cease using my candle when only 10mm of wax remains?


If there is less wax than 10mm wax in the container, the glass will get hotter as it nears the bottom. In short, it is to prevent heat damage. You will also find that if wax is below this amount, the glass will begin to go black due to the heat within the glass when the wick is burning. We strongly recommend using a cande tray or heat resistant surface when burning your candle to prevent any heat damage to furniture.




How do I become a stockist?


Simply email info@flickerandflame.co.uk and we will get in touch.